Terms of sale
The owner of the online store Lahefy.com (hereinafter the Online Store) is Namaste Software Development OÜ (registry code 14952891), E. Vilde tee 53-63, Tallinn, 13412, Estonia.
Validity of the sales contract, goods and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee may be added to the price for the delivery of the goods. All prices of goods sold in the online store are in euros.
The delivery fee depends on the location of the Customer and the method of delivery. The delivery fee is displayed to the Customer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required fields and select the appropriate method of product delivery (if such a delivery option applies to the respective product). The screen will then display the amount of the fee, which can be paid securely through the following payment methods:
- Estonian banking links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Pay later solutions: Indivy Slice 3, Liisi ID, Finora krediit
- Visa / Mastercard card payments
NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.
The online store forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS, which mediates the payments. Payment takes place outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the Customer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery and shipping
To receive the goods, the Customer has the following options: post office.
Shipping costs are borne by the Customer and the corresponding price information is displayed next to the shipping method when placing an order.
The standard delivery time is 15-30 days from the entry into force of the sales contract. In exceptional cases, the right to deliver the goods is up to 60 calendar days. The company providing the delivery service varies according to the product.
Right of withdrawal
After receiving the order, the Customer has the right to withdraw from the contract concluded in the e-shop within 14 days.
NB! Depending on the products, the Customer may not have the right of withdrawal under the conditions listed in § 53 (4) of the Law of Obligations Act.
According to the law, the consumer has the right to withdraw from the contract within 14 days of receiving the ordered goods and to return the goods in unused form, without damaging the packaging.
Only the consumer, ie a natural person who enters into a transaction which is not related to the performance of an independent economic or professional activity, has the right of withdrawal. Not all other persons are considered consumers.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
The right of withdrawal cannot be exercised if the consumer opens the sealed wrapper or package of the cosmetic product (or other product with a risk to hygiene) and can no longer be offered to third parties for health protection or hygiene reasons.
NB! To preserve the right of withdrawal, open boxes and other packaging carefully and do not open packages covered with a protective film, the removal of which would damage the package.
The consumer must return the goods to the seller no later than within 14 days of making the withdrawal application.
If you have withdrawn from the contract and returned the unused goods to us, we will refund the amount paid for the goods and the postage for delivery within 14 days of receiving the notice of withdrawal.
The cost of returning the goods shall be borne by the Customer. The seller will not reimburse the cost of return.
Please send a withdrawal/refund notice to email@example.com.
Right to lodge a claim
If there are defects in the shipped goods, these products may not be used and as soon as possible, but not later than within two months of receipt, the Online Store must be notified by sending an e-mail to firstname.lastname@example.org.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the Customer.
Damaged products must not be used, such use is at the Customer's own risk. The online store does not reimburse or replace defective products if they have already been used.
The seller is liable for the non-compliance of the goods with the terms of the contract, if the non-compliance exists upon delivery of the goods to the consumer. The online store is not responsible for defects that have occurred after the delivery of the goods to the Customer.
In the case of consumer sales, the seller is liable for the non-compliance of the goods with the terms of the contract, which becomes apparent within two years from the delivery of the thing to the consumer. It is presumed that the lack of conformity which arose within six months from the date of delivery of the goods to the consumer existed at the time of delivery of the goods, unless such presumption is contrary to the nature of the goods or defect.
Direct marketing and processing of personal data
The online store uses the personal data entered by the Customer only to process the order and send the goods to the Customer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send newsletters and offers to the Customer's e-mail address only if the Customer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The Customer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
If the Customer has any complaints regarding the Online Store, they must be sent to the e-mail address email@example.com
If the Customer and the Online Store are unable to resolve the dispute by agreement, the Customer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the Customer and the Online Store.
The Customer can turn to the European Union Consumer Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN