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Refund Policy

Refund policy

After receiving the order, the Customer has the right to withdraw from the contract concluded in the e-shop within 14 days.

NB! Depending on the products, the Customer may not have the right of withdrawal under the conditions listed in § 53 (4) of the Law of Obligations Act.

According to the law, the consumer has the right to withdraw from the contract within 14 days of receiving the ordered goods and to return the goods in unused form, without damaging the packaging.

Only the consumer, ie a natural person who enters into a transaction which is not related to the performance of an independent economic or professional activity, has the right of withdrawal. All other persons are considered consumers.

In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.

The right of withdrawal cannot be exercised if the consumer opens the sealed wrapper or package of the cosmetic product (or other product with a risk to hygiene) and can no longer be offered to third parties for health protection or hygiene reasons.

NB! To preserve the right of withdrawal, open boxes and other packaging carefully and do not open packages covered with a protective film, the removal of which would damage the package.

The consumer must return the goods to the seller no later than within 14 days of making the withdrawal application.

If you have withdrawn from the contract and returned the unused goods to us, we will refund the amount paid for the goods and the postage for delivery (if the postage for delivery was borne by the consumer in the first place) within 14 days of receiving the notice of withdrawal.

The cost of returning the goods shall be borne by the Customer. The seller will not reimburse the cost of return.

Notice of withdrawal should be sent to

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